When you interact with our website and services, we collecting the following types of information:

Personal Information:

1. Name, email address, phone number, and other contact details you provide when contacting us or requesting information.

2. Any other information you voluntarily submit through forms or communications.

Technical Information:

1. IP address, browser type and version, operating system, device type, and screen resolution.

2. Pages visited, time spent on pages, referring URLs, and date/time of access.

3. This technical data is collected through cookies, web beacons, and analytics tools such as Google Analytics or similar platforms.

We use your information for the following purposes:

1. To respond to your inquiries and provide customer support.

2. To monitor and analyze website usage and improve our services and user experience.

3. To enhance website security and detect unauthorized or harmful activity.

4. To tailor content and marketing efforts to better serve you.

5. To comply with legal obligations.

‍

We may share your personal information with trusted third party service providers who help us operate our website and deliver services such as:

1. Analytics providers (e.g., Google Analytics).

2. Email and marketing platforms.

3. IT and hosting service providers.

These third parties are obligated to keep your data confidential and use it only to provide services to us. We do not sell or rent your personal information.

At True North Retail Solutions, we respect your privacy and are committed to managing your personal data responsibly. If you request that we delete your personal information collected through out website here is how we handle data deletion:

1. Data Collected Through Forms and Signups

Personal information submitted via our website forms is stored securely and accessible only by authorized staff. Upon request, we will promptly delete your information from our records.

2. How to Request Data Deletion

If you want us to delete your personal data, please contact us at info@truenorthretailsolutions.ca with your request. Include details such as your name, email address, and the nature of your request to help us locate your data quickly.

3. Process and Timeline

Once we receive your deletion request, we will:

 3.1. Verify your identity to protect your privacy

3.2. Remove your personal data from all accessible records, including form submissions.

3.3. Confirm completion of deletion via email within 5 business days.

4. Exceptions

Certain data may be retained if required by law or for legitimate business purposes, such as compliance with legal obligations or resolving disputes. We will notify you if any data cannot be deleted for these reasons.

5. Your Control

You can also manage or delete cookies and tracking data through your browser settings; however, this only affects data stored on your device, not data stored on our servers.

We are committed to transparency and protecting your rights. If you have any questions about data deletion or privacy, please contact us at any time.

‍

Depending on your location, you may have the following rights regarding your personal data:

1. The right to access and receive a copy of your data.

2. The right to correct inaccurate or incomplete data.

3. The right to request deletion or restriction of processing.

4. The right to withdraw consent at any time (where processing is based on consent).

5. The right to lodge a complaint with data protection authority.

To exercise your rights, please contact us at info@truenorthretailsolutions.ca

‍

Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how visitors interact with our site, enable essential features, and support analytics.

You can manage or disable cookies via your browser settings. Disabling certain cookies may affect site performance.

For more information, refer to our:Cookie Policy

We take the protection of your information seriously and implement appropriate technical and organizational measures to safeguard the data we collect. These measures include encryption, secure servers, access controls, and regular security audits.

Our website is hosted on Webflow, which provides secure infrastructure including SSL encryption, protected data centers, and regular platform security updates. While no online system is completely immune to risks, we continuously work to mitigate potential threats and maintain the confidentiality and integrity of your data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date updated. Please review it periodically.

If you have any questions or concerns about your privacy, please contact us at info@truenorthretailsolutions.ca